Product Updates: Week 23

This week is mostly about RentEngine applications. We shipped a dedicated co-signer and guarantor flow, the ability to enter an application on a prospect's behalf, automatic grouping for co-applicants who list each other, and a set of dashboard and activity-log changes that make a group's status easier to read at a glance.

We also made owner reports customizable, added an Owner Leads tab to Intelligence, turned on feedback forms after accompanied showings, deepened the Rent Manager integration, and fixed a handful of mobile and multi-account issues.

Here's what's new in RentEngine.

Rental applications

Co-signer and guarantor flow

When an applicant's self-reported income doesn't meet the requirement set in your application template, RentEngine now prompts for a co-signer instead of leaving the application stuck. You can add the co-signer yourself and send them a link to start, or the applicant can add their own.

Guarantors are enabled by default in your application template, and you can turn them off for portfolios that don't accept them. When they're off, co-applicants can only be added as residents.

A co-signer's application is intentionally short. It skips housing history beyond their current address, emergency contacts, reference checks, pets, occupants, vehicles, additional co-signers, and any custom questions or documents. The Household Summary shows income for the applicants only, with a blue "Plus co-signer" badge so you can see at a glance that a guarantor is attached.

Follow-ups run automatically. RentEngine reminds the lead applicant of the outstanding guarantor application every 24 hours for up to 3 touchpoints by text and email. Each reminder includes the guarantor's name, the link to pass along, and a note that the missing application can delay processing. Texts to the guarantor go through the Command Center, with AI turned off. The applicant is also notified as each reference is submitted.

Enter an application on a prospect's behalf

Some prospects can't or won't complete an application online. You can now fill one out for them. A manually entered application lets you move through the flow and skip the steps you'd normally rely on the prospect for, such as online payment and ID verification, since you're entering the information yourself.

Automatic grouping for co-applicants

Previously, if two people each listed the other as a co-applicant but neither used a group code, their applications stayed separate and the group couldn't move to submitted. RentEngine now checks for this at payment: when two applicants list each other, it groups them automatically so the application can complete the way the prospects intended.

Case worker contact info for voucher holders

When an applicant indicates they have a housing voucher, the application now collects their case worker's contact information up front, so your team has it on file before review.

Reports and references status in the Applications dashboard

Two new columns now sit at the end of the Applications dashboard: Reports and References. Each shows how many are complete out of the total across every applicant in the group, and turns green once all are in. If nothing has been initiated yet, the count shows in black as 0/0. It's a faster way to see which groups are ready to review without opening each one.

Reference and co-applicant follow-ups in the activity log

The application activity log now records reference checks and co-applicant follow-ups alongside the rest of the application history, so you can see exactly when a reference link was opened, when a check was submitted, and when a co-applicant was followed up with.

Search approval and rejection emails

Approval and rejection (adverse action) emails were hard to track down, because the email log had no way to match them to a unit address or an applicant. We added searchable context to email records, so you can now find an approval or rejection email by applicant name, email address, or property address from the email log.

AppFolio write-back fixes

We fixed two issues with the AppFolio write-back: the correct unit now selects automatically at the top, and non-period punctuation is stripped from employer and landlord address history before it's pushed to AppFolio, which clears a validation error some teams were hitting.

Owner reporting and intelligence

Customizable owner reports

You can now choose which metrics appear in the six top-level boxes on your owner reports, and the order they show in. Pick from new leads, showings scheduled, showings complete, upcoming showings, applications requested, applications submitted, applications approved, applications rejected, and touchpoints. Set the defaults at the company level, and adjust them on any report you generate manually.

Owner Leads in Intelligence

There's a new Owner Leads tab in Intelligence. It lists every owner lead your listings and Market Tool widget capture, with columns for the date received, property address, beds, baths, square footage, property type, key features, and the lead's name and email, so you can review and export them in one place.

Showings and prescreening

Feedback forms after accompanied showings

For accompanied showings, RentEngine can now send a feedback form to the prospect 30 minutes after the scheduled start time. The form behaves like the self-guided feedback form: depending on how the prospect answers, it can send the application link, mark them not interested, or mark the showing complete. It also asks the prospect to rate the agent from 1 to 5, and that rating shows up in the Command Center.

Turn it on under your Accompanied Showings settings, and customize the message under Messages. The default reads: "I hope you enjoyed your showing today and I'd really appreciate if you could take a moment to add your feedback here. Thanks! {link_to_showing_feedback_form}"

Add notes while reviewing prescreening

When you click Review Prescreen from a Command Center event, the Notes & Follow-ups drawer now opens alongside the prescreening review. You can leave a note or tag a teammate without closing the prescreen or losing your place.

Listings and properties

More zoom on the public listing map

The Property Location map on public listing pages now zooms in closer, so prospects can see the streets and surroundings around a unit rather than a wide regional view.

View off-market listings with the eyeball

The view-listing eyeball in the Properties tab now stays active for off-market units, including those on hold. It's disabled only for Incomplete, Archived, and Price Analysis statuses, so you can preview a unit's listing page even when it isn't live.

Integrations

Rent Manager user-defined field mapping

You can now map Rent Manager user-defined fields (UDFs) to control fields in RentEngine, overriding defaults like availability, rent, deposits, fees, amenities, and the earliest move-in and showing dates. Build a UDF map once and let those fields drive what shows in RentEngine, for a deeper sync between the two systems.

Mobile and multi-account

Account-aware email links

For property managers who run more than one account, team members were sometimes landing in the wrong account when they opened a link from an email. Email links now carry the account, so clicking through, for example to open a prospect, switches you to the correct account automatically on both web and mobile.

Save unsent texts as a draft

In the mobile phone app, switching to another app while composing a text used to clear what you'd written. The composer now keeps your draft per conversation, so it's still there when you come back.

Mobile app bug fixes

We fixed two Command Center issues in the mobile app: Android users on Samsung Galaxy and Google Pixel 10 can now scroll within the agent filter, and on iPhone 16 Pro the keyboard no longer covers the message box when you're typing.

Questions or feedback? Reach out via the Chat!