New Feature Release: Smart Assign
Managing showings across multiple agents just got easier.
Meet Smart Assign: a powerful new feature that automatically assigns showings to the best available agent.
What is Smart Assign?
If you have multiple agents covering showings at a single property, Smart Assign ensures each showing is assigned to the right person at the right time.
RentEngine’s algorithm considers:
Showing windows – Each agent’s availability settings
Connected calendar – Busy times from Google or Outlook
Drive time – Travel considerations between showings
With Smart Assign, prospects get the best available showing slot while your team operates more efficiently.
Who is Smart Assign for?
This feature is ideal for leasing teams and property managers who:
Have multiple agents covering showings
Want to reduce no-shows
Manage showings across multiple locations
Need flexibility for last-minute changes
How to enable Smart Assign
We recommend enabling Smart Assign for all properties where multiple showing agents are assigned.
Here’s how:
Activate a new vacancy – During unit activation, go to the second page and select Accompanied Showing.
Assign agents – Choose one or more team members from the dropdown.
Enable Smart Assign (recommended) – The system will automatically select the best agent for each showing based on their schedule, connected calendar, and drive time.
Alternative: Manual notifications – If you opt not to use Smart Assign, all selected agents will receive notifications for every showing, requiring manual coordination (not recommended).
Reassign showings when plans change
Life happens and sometimes an agent can’t make it to a showing. With Smart Assign, reassigning is quick and easy:
Go to the Showings Calendar and select the showing.
Click the "Reassign" icon (blue avatar).
Choose the new showing agent and press Reassign.
Once reassigned:
The original agent will receive a cancellation email, and the showing will be removed from their calendar.
The new agent will receive a confirmation email and calendar invite.
Try Smart Assign today
Smart Assign is designed to help your team work smarter, not harder. Let us know how it works for you—we’d love your feedback!
Fill vacancies faster, simplify operations and reduce leasing expenses. RentEngine is the all-in-one platform for scattered-site leasing. Schedule a call and learn more today.
