Product Updates: Week 33

New features: Lockbox re-entry, pipeline visibility & Smart Scheduling enhancements
Aug 13, 2025
Product Updates: Week 33

Summer leasing is in full swing, and Week 33 delivers the tools to help you capitalize on peak season.

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The Q2 2025 Leasing Data & Trends Report is now live! Dive into the latest market insights including DOM benchmarks, impact of price reductions on conversion rates, emerging renter behavior patterns, and best practices from top-performing teams.

Access the Q2 Report โ†’

Post-Showing Lockbox Access

Ever had a prospect forget to return the key and can't remember the code? Problem solved.

Prospects can now temporarily re-access their lockbox code after completing a showing, limited to 1 hour after the start time. Once they close out their showing and leave feedback, if they need to get back in (forgotten key, left something behind), they can retrieve their access code again.

Prospects can now temporarily re-access their lockbox code after completing a showing.
Prospects can now temporarily re-access their lockbox code after completing a showing.

Visual Pipeline Status Indicators

The Leasing Pipeline page now gives you instant visual status for every prospect's showing activity.

Get an instant visual update on a showing status.
Get an instant visual update on a showing status.

At a glance, you'll see:

  • โœ“ Checkmark = Showing Complete

  • โœ• X = Showing Canceled or Missed

  • โ–  Square = Showing Scheduled

This highly-requested feature makes it easy to prioritize follow-ups, focus on completed showings, and identify no-shows that need re-engagement.

Find these status indicators in the Leasing Pipeline for each property.

Smart Scheduling Booking Window Control

Take charge of how far in advance prospects can schedule showings. With Smart Scheduling, you can now set the maximum number of days in advance that prospects can book tours.

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Read more on Smart Scheduling here.

Set the maximum number of days in advance that prospects can book tours
Set the maximum number of days in advance that prospects can book tours

Customizable Scheduling Messages

You can now customize the messages that go out when showings are scheduled. Match your brand voice, add specific instructions, or include special details about the property โ€” all automatically sent when prospects book their showing.

Customize the messages that go out when showings are scheduled
Customize the messages that go out when showings are scheduled

Head to Settings > Communication > Messages to personalize your scheduling confirmations and ensure every touchpoint reflects your brand.

Reorganized Notification Settings

We've completely reorganized your Notification Settings to make them easier to understand and manage. The new layout features clear descriptions for each notification type and logical categories that group related alerts.

Find the improved settings in Settings > Communication > Notifications.

Easier to understand and navigate Notification Settings.
Easier to understand and navigate Notification Settings.

Additional Improvements

Custom Command Center Lookback Periods

Your Command Center just got more flexible. You can now set a custom lookback period to control how many days of leads you see at once. Whether you want to focus on just the last 7 days of hot leads or review the past 60 days for a broader view, you're in control.

Quick Agent Visibility

Small improvement, big impact: hover over any showing type in the Properties tab to instantly see which agent is assigned.

Enhanced Realtor.com Syndication

Behind the scenes, we've upgraded to first-party syndication with Realtor.com. This means:

  • More reliable listing updates

  • Direct support channel for any issues

  • Better overall syndication performance

Your listings will appear more consistently and any problems get resolved faster with our direct connection to their team.


Any other feature requests or suggestions? Let us know at ops@rentengine.io!

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