Get the full rundown on how Intelligence reports work.
Product Updates: Week 3
Redesigned owner reports, new reporting API, Intelligence tab & lead tracking updates, mobile app improvements & pre-screening updates
Jan 21, 2026
Contents
Multimedia Text MessagesIntelligence & Lead Tracking UpdatesAgent vs. Self-GuidedCustom Prospect SourcesMobile App ImprovementsDeep Linking from EmailsAgenda View in the Showings CalendarPre-Screening & Showing UpdatesBypass Credit Requirements for Housing VouchersRentEngine AI Showing SupportCurrent Tenant NotificationsMultimedia Text Messages
Starting today you can send photos and files to prospects - right from the Command Center.
This was one of the most popular feature requests last month, especially when you need to find a prospect for a showing or send additional instructions.
To send your first photo: just click the "+" sign next to the message box in the Command Center and choose a file. You can select multiple files up to 900 KB
Intelligence & Lead Tracking Updates
We've added two new capabilities that give you better visibility into your lead sources and prospect types.
Agent vs. Self-Guided
The Intelligence tab now includes a column that identifies whether prospects are working with an agent or searching independently. This can inform how you structure your leasing process, communication timing, and resource allocation across your portfolio.
Where to find it: Intelligence tab > Prospects report
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Custom Prospect Sources
If leads are coming from channels like TikTok, Instagram, or other sources not in the standard dropdown, you can now add them as custom sources.
This ensures accurate tracking across all your marketing channels, not just the pre-defined options. Track ROI on new marketing experiments without waiting for platform updates.
Where to find it: Command Center > Add new prospect > Lead source dropdown
Mobile App Improvements
We've made two updates that improve how you interact with the mobile app.
Deep Linking from Emails
When you click on any action buttons in RentEngine emails (AI escalations, showing scheduled notifications, etc.), they now open directly in the mobile app instead of your phone browser. This creates a smoother experience and gets you to the relevant information faster.
Agenda View in the Showings Calendar
The mobile app now includes an agenda view for the showing calendar. If you have multiple showings overlapping on the same day, this view makes it much easier to navigate your schedule and see what's coming up.
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Pre-Screening & Showing Updates
Bypass Credit Requirements for Housing Vouchers
You can now bypass credit requirements for prospects using Section 8 or other housing vouchers. This streamlines the application process for voucher holders by automatically adjusting requirements based on their payment method, reducing friction in the application flow.
Where to find it: Settings > Showings > Prescreening > Edit a template and navigate to Prescreening Questions
RentEngine AI Showing Support
RentEngine AI can now answer more detailed questions about upcoming showings, including whether prospects can start early if they arrive before the scheduled time, rescheduling options, and other timing-related questions.
This reduces back-and-forth communication around showing logistics, letting prospects get immediate answers to common scheduling questions.
Current Tenant Notifications
When a showing gets scheduled at a property with a current tenant, we'll automatically notify them. If that showing gets cancelled but another showing is still scheduled for the same time, we won't send a cancellation notification. This reduces unnecessary messages for current tenants.
Our team is available via the Chat to assist with any of these features!
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