Product Updates: Week 20

This week, we shipped the ability to require an application before a prospect can schedule a showing, configurable at the property or company level. We also launched a tenant acceptance flow, office hours in company settings so AI stops promising after-hours callbacks, and an application activity log that tracks every action from submission to approval.

Here’s what’s new in RentEngine this week:

Require an application before showing

You can now require prospects to submit a rental application before they can schedule a showing. This gives you the ability to collect buy-in from the prospect before committing an agent's time to an accompanied showing.

There are two modes:

Application Submission — as soon as the primary applicant submits their application, the scheduling link is automatically sent. They can schedule a showing at any property in your portfolio using that phone number (not just the one they applied for) until their application is rejected.

Application Conditionally Approved — the scheduling link is not sent until a property manager approves the application. This gives your team full control over which applicants get to schedule showings.

In both modes, AI continues to run after application submission for properties with this feature enabled, but it won't offer showing times until the relevant condition is met.

Where to find it: Configurable per property in the property editing flow, or at the company level via Settings > Portfolio

Application activity log

Every rental application now has a full activity log visible in the right-hand panel of the application review page. The log tracks:

• Prospect submissions (all steps)

• Co-applicant invitations sent

• Review task actions and saved edits

• Reference check links opened and submitted

• Application group actions (status changes, unit moves, regrouping)

• Refunds

• Income edits

• New document uploads

• Screening initiated and returned timestamps

This gives your team a clear audit trail of every action taken on an application — by the prospect, your team, or the system.

Picture: The activity log appears in the right-hand panel of the application review page.

Office hours in company settings

You can now set office hours in company settings, and AI will respect them when making escalation promises.

Previously, RentEngine AI had no awareness of your business hours. If a prospect said "call me after 5 p.m.," AI would promise a callback, even if your office closed at 5. Now, AI checks your configured office hours before making any callback commitments.

For multifamily properties with on-site offices, you can set property-level office hours that override the company default.

Where to find it: Settings > Company > Scroll down to the bottom.

Prescreening improvements

Two updates to prescreening templates:

Structured move-in date collection: After the housing voucher question, prospects are now asked "What is your preferred move-in date?" as a date field. The rejection logic is now alsoconfigurable: reject if the move-in date is more than X days after the earliest available date (pre-filled from your portfolio settings), or don't reject at all. The new rejection reason appears in the Command Center and Intelligence reports.

Template management: You can now duplicate prescreening templates and reorder questions with drag-and-drop.

Reset DOM or change the start date

Admins can now adjust the listed date for a property in the Intelligence tab, which recalculates days on market across the DOM card, Property Performance report, and Owner Reports.

You can also remove off-market properties from the DOM calculation — for example, if a property was terminated by the client or put up for sale. This keeps your reporting accurate without manual workarounds.

Where to find it: Intelligence tab (only account admins can view it)

New fields in bulk edit

Bulk edit now supports additional fields:

• Property owner

• Report sending status (including showing feedback)

• Pet fees (the new structured format)

• Syndication pause (now a clearer dropdown — "Block ILS" or "Do not block ILS" — instead of a checkbox)

Conditional pet fees

Pet fees that depend on pet screening results no longer require a fixed amount. You can now set a fee range instead, so the final fee is determined after screening. This applies to both the unit-level and portfolio default configurations.

Voice AI: context gathering before live transfer

When a caller asks to speak with a person, RentEngine Voice AI now asks for their name and which property they're calling about before transferring. This means the PM gets a transfer notification with the caller's name, intent, and property — and the system can route to the correct subteam or assigned agent.

If the caller is impatient or insists on transferring immediately, AI skips the questions and transfers. For existing prospects (where name and property are already known), AI transfers directly.

Tenant-occupied flag in the mobile app

The mobile app now flags showings at tenant-occupied properties, matching the existing behavior on desktop. Agents see the flag before heading to a showing so they know to expect a current tenant on-site.

Future-dated Igloo codes in the mobile app

You can now generate future-dated lockbox codes for Igloo locks directly in the mobile app, with a date and time selector. This brings the mobile app to full parity with the web for all lockbox types.

Printable emails

You can now print any email from the email logs as a PDF. A print button on the email detail page opens the browser print dialog with just the email content — no sidebar or navigation.

Where to find it: Settings > Communication > Email Logs

Billing page update for rental application fees

The rental applications section of the billing page has been fully revamped. It now shows a complete breakdown for each application: application costs, revenue, and revenue share.

Where to find it: Settings > Billing

Questions or feedback? Reach out via the Chat!