New Feature Release: Fraud Guard

The most advanced anti-fraud protection for self-showings is now live in RentEngine.

Scammers are getting smarter and more confident.

If you’re a property manager or owner, you’ve probably heard of this one:

Someone books a self-showing with fake info, grabs the lockbox code, shows the home to unsuspecting renters, and collects a deposit. All without owning the property. These fake listings are all over Facebook and Craigslist.

That’s where Fraud Guard comes in.

Fraud Guard is the most advanced suite of anti-fraud protections built directly into RentEngine’s self-showing system.

It goes far beyond basic ID checks to shut down scammers before they get access.

Here’s what’s included:

ID verification

RentEngine verifies all IDs, ensuring they are real and valid documents. We also look for discrepancies in the biometric information and run it against a global blocklist.

Selfie & liveliness check

To confirm that the ID actually belongs to the person scheduling, we now take a live selfie and compare it to the ID provided. This step dramatically reduces false positives of scammers using someone else’s ID card. The liveliness check means that it’s a real person, and not a copy of a selfie.

Phone number verification

Fraud Guard validates that the prospect’s phone number is a real, carrier-verified U.S. number. Many scammers use a “farm” of VOIP numbers (like Google Voice) to submit fake prescreenings and get codes.

Location verification

When someone tries to access the lockbox, their device must be at the property. This geolocation check ensures the person who did the prescreening is physically present, and not sharing the code remotely with a bad actor.

Captive code generation

RentEngine never provides lockbox codes (e.g. SentriLock, Codebox) via text messages. Codes are generated via the self-showing flow and are only valid for one hour.

Fraud Guard is available exclusively on RentEngine and can be customized to fit your specific needs.

See how RentEngine can streamline your leasing and boost security. Book a demo here.