Introducing Live View for Rental Applications

With Live View, you can watch an applicant’s screen as they fill in their RentEngine rental application. We’re the first leasing platform to offer this.

You can see when an applicant is working on their application. Once they agree, you can watch their screen in real time. When they get stuck, you can see exactly where and help them through it.

Turning hundreds of support calls into one new feature

Our team has helped hundreds of applicants through their rental applications. On almost every call, the hardest part was that we could not see what the applicant saw.

An applicant would tell us the upload button was missing, or that they couldn’t move past a page. We would ask them to describe their screen, work out which step they were on, and talk them through it one question at a time.

So we built a way to see it.

See which applicants are online

In Rental Applications, you’ll see a green dot next to an application group when an applicant is working on their application. Inside the application, you’ll see an “Active now” badge next to the applicant’s name.

Follow along on their screen

Click Watch Live to ask the applicant to share their screen. They choose Share My Screen or Not Now.

Once they agree, you see their application as they see it, in a frame sized to their phone, tablet, or computer. You can follow along as they type, upload documents, and move between sections.

Your teammates can join the same session without asking the applicant again. If the applicant declines, you can ask again later.

Applicants stay in control

Applicants decide whether to share. Until they agree, we hide everything they’ve typed, selected, or uploaded. You see only the labels, headings, and buttons on the page.

While you watch, the applicant sees a small recording indicator in the corner of their screen. They can click Stop Sharing at any time, and we hide their answers again.

We never share the ID verification camera, even after an applicant agrees to share.

Human support, seven days a week

Your team now has Live View as another way to help applicants. Applicants can still call our dedicated technical support line, where real people answer seven days a week.

Try it yourself

To see Live View, start an application on one of your own units. Then open it from Rental Applications in another window.

Where to find it: Rental Applications > green dot next to an application group > open the application > Watch Live

💡 More on reviewing and managing applications → Applications & Screening

Questions or feedback? Message us in the Chat.