How Point Guard Management streamlined team communication and lead management with RentEngine’s CRM
“RentEngine support has been outstanding. My team goes straight to the chat box and gets quick responses every time. It’s made a huge difference.”
— Kalen Speake
About Point Guard Management
Number of units: 2000+
Operates in: Kansas, Oklahoma, Nebraska, and Texas
Quick results
Centralized lead communication
Point Guard now manages all prospect communication including phone leads within one system, eliminating tool-switching.
Smoother leasing coordination
By funneling leads by market, the team stopped stepping on each other’s toes and streamlined workflows across regions.
Faster support response
With RentEngine’s built-in chat support and direct email access, the team gets help when they need it without waiting on support tickets.
Lead management
The Challenge
Before switching to RentEngine, Point Guard was dealing with a mix of disconnected tools and team members were working on top of each other.
Tenant Turner, their previous tool, didn’t support multiple inboxes and that was a dealbreaker.
The Solution
RentEngine offered an all-in-one platform that handled everything from phone call tracking to text communication and tour scheduling.
The Result
The leasing team now works in a coordinated, streamlined flow across markets without juggling tools.
Reporting and decision making
The Challenge
Point Guard didn’t rely heavily on data in their previous workflow and made price adjustments for listings based mostly on financials and instinct.
The Solution
While they’re still ramping up usage of RentEngine’s Leasing Intelligence features, they can generate weekly performance views and create a clearer picture of what’s happening across listings.
The Result
The team is gradually shifting toward a more data-aware approach and RentEngine’s reporting is there as they scale. Even with manual pricing, the visibility into showing volume and lead flow is helping inform decisions week to week.
And, importantly, no negative team feedback means it’s quietly doing its job.
Why Point Guard made the switch
We were willing to customize the product and push new features while other companies weren’t as nimble. Offering a pricing model that aligned with their business sealed the deal.
Other platforms just didn’t make sense for our business. They were built in antiquated ways and weren’t built to be nimble.
Looking to streamline leasing and improve lead communication? Book a demo and see how RentEngine can help.
